Holiday – Ryanair cancelled 82 flights on Sunday after admitting it had “messed up” the planning of its pilots’ holiday.
The budget airline said on Saturday 16th September that it would cancel 40-50 flights every day for the next six weeks.
Marketing officer Kenny Jacobs said, “Affected customers with bookings up to 20 September had been informed.”
“We have messed up in the planning of pilot holidays and we’re working hard to fix that,” he said.
Matthew Pinto-Chilcott from Consensus HR comments “Over the weekend I was amazed to see the news in relation to Ryan air and the mess up it has made of its employees holidays resulting in the cancelling of 40 – 50 flights per day. Holidays are such an important part of an employee’s employment together with their salaries and need to be managed accordingly. In all industries business owners / managers need to ensure that they are continually keeping an eye on what holiday has been taken & what holiday still needs to be taken by its employees and would suggest that the teams managers / HR have this as a subject / KPI in key business meetings.
Most of the cancellations are due to a backlog of staff leave, which has seen large numbers of the airline’s staff book holidays towards the end of the year.
Martin Callanan, the aviation minister, said: “I am very concerned to see all of these reports of stranded Ryanair passengers. We expect all airlines to fulfil their obligations to their customers and do everything possible to notify them well in advance of any disruption to their journey.
“In the event of any disruption or cancellation, airlines must ensure customers are fully compensated and every effort is made to provide alternative travel arrangements.”
The airline is changing its holiday year, which currently runs from April to March, to run from January to December instead.
Ryanair said the shift meant it had to allocate annual leave to pilots in September and October.
The cancellations could affect up to 285,000 passengers, who will be offered alternative flights or refunds.
Mr Jacobs said affected customers would have been sent an email.
“We advise customers to check the email address used to make their booking,” he added.
Matthew from Consensus comments “Wow! 285,000 customers affected & their plans ruined. Managing the team’s holidays is a relatively easy exercise if you have the right procedures in place whether this is a simple pen & paper exercise to a more sophisticated cloud based electronic method, which we can supply to our customers. Business Owners / Managers need to remember that employees request holiday and it is to be taken when it fits in best with the business as well as the employee. They also need to remember the law and the Working Time Directive which gives all full-time employees 20 days holiday + bank holidays (8). Business owners can also block out specific times of the year if needed and the team are informed appropriately.”
A page on the Ryanair website details flights cancelled up until 20 September. It says 56 flights are cancelled on Monday, 55 on Tuesday, and 53 on Wednesday.
Ryanair has said that less than 2% of its flights would be cancelled and the move would help it hit its annual punctuality target of 90%.
But passengers have complained about the resulting uncertainty.
If you are concerned about your holidays & the managing of them appropriately, contact us to discuss on 01462 621243 or by filling in our Internet ‘Contact’ form.
Consensus HR – ‘Helping Companies with their People Solutions’